Customer Experience
We help give your customers the best service from first encounter to ongoing support.
Customer Experience at CBS
You understand the importance of connecting with your customers and meeting their needs, not only in providing quality service, but also as a valuable part of the local community.
Your members deserve the absolute best service from inquiry to installation, broadband to billing. Take advantage of the experienced, award-winning CBS teams for promotional campaigns, product development, analytics, customer service, and more.
Customer Experience Services
Billing
Consumer Insights
Customer Service
Marketing
Billing
We can manage your customer billing and reporting needs. We use enterprise-level systems for product information, customer data, payment systems, invoice creation and more.
Billing Services
- Support and management of monthly billing processes to include Pre-Billing, Billing and After-Billing functions
- Support and management of the monthly ACH and Recurring credit card processes
- Billing process documentation and ongoing updates to it
- Bill messaging design and placement
- Ongoing evaluation and consultation on best practices that drive efficiencies, supports employees and enhances the customer experience
- Other back office processes including Patronage and Non-Pay’s
- Special projects and strategic initiatives implementation.
Customer Service
Whether you need overflow calls answered by a live person for your member base, or a backup team for your main lines, CBS Customer Service can help. Our team can help you take the stress out of those busy times through decades of cumulative experience in communications products and services.
- Our CS Team can assist customers over the phone and online with:
- Customer Billing Questions
- Aid with General Inquiries
- Products & Services Education
Consumer Insights
CX, or customer experience, is something you hear often in business today. Knowing how your customer truly feels about that installation, that interaction, or their new service is important to help your business thrive. CX goes beyond the occasional social media or online review - it provides a steady stream of usable data to help improve efficiencies, company culture, and customer loyalty.
Marketing
Marketing is a vital business function and requires extensive resources and talent. At CBS, you can benefit from a team with decades of communications marketing experience. From single sales sheets to complete marketing campaigns, we have you covered.
Marketing & Product Development Services
Marketing & Product Development Services
Collaborate. Create. Cultivate.
Contact us today to find out what CBS can do for you.
Social Media Engagement and Management